TERMS OF SERVICE

OVERVIEW

Welcome to JOY Personalized! The terms "we", "us" and "our" refer to JOY Personalized. JOY Personalized operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). JOY Personalized is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services. Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability. By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, you may be asked to provide certain information such as email address, billing, payment, and shipping details. You represent and warrant that all information you provide is accurate, current, and complete.

You are solely responsible for maintaining the security of your account and for all activities under your account. You may not transfer or sell your account to any other person.

SECTION 2 - OUR PRODUCTS

We strive to display product colors and details as accurately as possible. However, we cannot guarantee that your device display will accurately reflect product appearance.

All jewelry is handcrafted and made to order. Minor variations in finish, texture, and stone placement are natural and not considered defects.

We reserve the right to modify or discontinue products at any time without notice.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. We reserve the right to accept or decline any order at our sole discretion. Your order is only confirmed once payment is processed and order acceptance is issued.

Please review your order carefully before submitting.

Order cancellations are accepted within 12 hours of purchase only. After this period, production may have already begun and cancellation will no longer be possible.

SECTION 4 - PRICES AND BILLING

Prices are subject to change without notice. The price charged will be the price in effect at the time the order is placed.

You agree to provide current, complete, and accurate payment and account information for all purchases.

You authorize us to charge your selected payment method for all amounts due, including shipping and applicable taxes.

SECTION 5 - SHIPPING AND DELIVERY

We ship via USPS and FedEx.

Processing Time

• Ready-to-Ship Items: processed next business day
• Made-to-Order / Custom Items: 5–8 business days processing time
• Orders placed after 12:00 PM EST are processed the next business day
• Business days: Monday–Friday, excluding public holidays

Transit Times (after processing)

United States:

• USPS Standard: 3–5 business days (Free)
• USPS Priority: 2–3 business days ($8)
• FedEx 2Day: 1–2 business days ($17)

International (Canada & United Kingdom):

• Processing: 5–8 business days
• Transit: 5–8 business days
• Shipping fee: $35

Estimated delivery time = processing time + transit time.

All delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by carriers, weather, customs, or other circumstances outside our control.

Lost, Delayed, or Damaged Packages

Once your order has been shipped and handed over to the carrier, responsibility for delivery transfers to the carrier. However, we are committed to supporting our customers.

If your package is lost, significantly delayed, or arrives damaged, please contact us. We will assist you in filing a carrier claim and, where applicable, help resolve the issue with a replacement or refund depending on the case outcome.

We are not responsible for packages marked as “delivered” by the carrier but reported missing due to theft or incorrect delivery conditions.

Address Responsibility

Customers are responsible for providing accurate shipping information. We are not responsible for orders delivered to incorrect addresses provided by the customer.

SECTION 6 - INTELLECTUAL PROPERTY

All content on the Services, including text, images, logos, designs, and product content, is owned by JOY Personalized or its licensors and is protected by intellectual property laws.

You may not reproduce or use any content without written permission.

SECTION 7 - THIRD-PARTY LINKS

We are not responsible for third-party websites or services linked through our store. Use of third-party sites is at your own risk.

SECTION 8 - PRIVACY POLICY

Your use of the Services is also governed by our Privacy Policy.

SECTION 9 - FEEDBACK

Any feedback you provide may be used by us without restriction or compensation.

SECTION 10 - PROHIBITED USES

You may not use the Services for unlawful purposes or violate any applicable laws. We reserve the right to suspend or terminate access for violations.

SECTION 11 - TERMINATION

We may terminate or suspend access to the Services at any time for violations of these Terms.

SECTION 12 - DISCLAIMER OF WARRANTIES

All services and products are provided “as is” without warranties of any kind unless explicitly stated otherwise.

SECTION 13 - LIMITATION OF LIABILITY

We are not liable for any indirect, incidental, or consequential damages arising from use of our Services or products.

SECTION 14 - INDEMNIFICATION

You agree to indemnify and hold harmless JOY Personalized and Shopify from any claims arising from your use of the Services.

SECTION 15 - GOVERNING LAW

These Terms are governed by the laws of the State of California, United States.

SECTION 16 - CHANGES TO TERMS

We reserve the right to update these Terms at any time. Continued use of the Services constitutes acceptance of changes.

SECTION 17 - CONTACT INFORMATION

JOY Personalized (SMK LLC)
Email: contact@joypersonalized.com
Phone: +1 (310) 866-1449
Address: 616 South El Camino Real, Ste A, San Clemente, CA 92672, USA